CUSTOMER PAYMENTS MADE TO CNC
The customer (purchaser) has full legal authority to use the payment card and/or credit card's data, which is entered at checkout by the legal bank card holder, and the customer authorizes CNC to process the payment card and/or credit card payment.
The Customer has verified that the billing, shipping & email address data entries are accurate, and has reviewed all spelling entries prior to final checkout completion.
Customers acknowledge and accept that incorrectly spelled address data, shipping or email addresses will cause shipping & email purchase and tracking number delivery errors and delays, not caused by CNC.
Pre-Fulfillment Pending Payment Review Status
Three Elements of Ecommerce Payment Processing
CNC accepts payments by Visa, Mastercard, American Express, Discover Cards, or similar pre-paid gift payment cards.
Payment processing involves defined elements:
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Payment gateways (CNC uses Authorize.net): act as the courier between CNC's ecommerce website where the customer enters their payment information and your payment processor.
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Payment processors: take the information from the gateway, verify that the customer has the funds, and deposit the money in your merchant account.
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Merchant accounts: receive the notice from the payment processors of the customer's funds being available for CNC to accept or reject for processing pending CNC's fraud investigation and prevention protections are complete.
Sometimes customers use the words gateway and processor interchangeably even though, technically, they do different things, making it extra confusing.
Additionally, payment service providers (PSP), also called merchant service providers (MSP), can manage the complete end-to-end process, from the technical connections to depositing funds.
How Do Ecommerce Payment Processors, Gateways and Merchant Accounts Work Together?
Now that we’ve explained each element, let’s review the steps for a standard transaction to see how the payment systems work together once the customer is finished adding items to their shopping cart:
Step 1. The customer enters their credit or debit information at checkout.
Step 2. The payment gateway secures the data and sends it to the payment processor.
Step 3. The payment processor checks with the credit card network to ensure that the customer has the funds to cover the purchase.
Step 4. The customer’s credit card issuing bank either accepts or rejects the payment request.
Step 5. CNC's Fraud protection contractor verifies that all data provided by the customer has passed all additional fraud protection filters in order to protect both the payment card and/or credit card holder and CNC.
Step 6. The payment processor then sends the results (approved or denied) through the payment gateway, so the customer can view on the merchant’s website if the transaction was approved.
Step 7. CNC manually approves whether the payment will be accepted or voided depending on whether products ordered are available for shipping fulfillment or not.
Step 8. The payment processor issues the funds to either the merchant account or the merchant’s bank.
SHIPPING
Orders will be shipped as soon as possible. Orders may ship either same day, or within 1-3 days and possibly longer, after the order is placed Mondays-Thursdays, depending on our immediate product availability due to ever changing inventory levels, and pursuant to manufacturers' own inventory levels and back-order statuses.
CNC does not process payment card or other payment method payments until the product(s) are ready to ship within 24 hours.
For products on back-order statuses, expect shipment delays of up to 30 days. When manufacturer back-orders are longer than 30 days, customer payment data will expire from our payment card processor's or other payment means' unprocessed pending payment queue, and thus the ordered items cannot be shipped per the same Invoice Order number, but must be re-ordered.
CNC is not the manufacturer of most of the products available on the CNC website, so CNC cannot control when manufacturers can make the products available once manufacturers place products into a back-order status.
Due to randomly unexpected manufacturer raw material supply delays, products may be placed into manufacturer back-order statuses. Brands do not inform CNC of product availability in advance, either when products go onto back-order or when products are removed from back-order, so CNC's product inventory is ever fluid, and subject to times of products being unavailable. Therefore, back orders of products do happen frequently to all Brand's products, so not all products are guaranteed to be available just due to appearance on our website.
Since Covid, at times orders may take 1-2 weeks OR longer to ship due to many Brands' raw materials shortages and back orders. Customers are advised to be very patient after placing an order, and to always consider ordering products 2-4 weeks in advance of desiring product delivery.
CNC does not guarantee all products are in stock and ready for immediate shipping when orders are placed.
If the customer orders a product not in CNC's current possession, CNC will order fresh new bottles of products. This circumstance means that any shipping delays are due to CNC recently ordering these same products for customers in order to fulfill the newer customer orders. Although CNC strives to ship all orders within 1-5 business days of being processed, delays may occur based on product availability, what day of the week and the time of the day when the order was placed, and the volume of orders for any Brand's single product in CNC's fulfillment queue.
There are always shipping delivery delays across the board by shipping companies, i.e., USPS, FedEx, UPS, DHL, etc. Since Covid, delivery dates are being underestimated by those shippers.
Shipment tracking numbers are automatically sent to the email address the customer provided to CNC as their username when the customer created a CNC account. When customers misspell their email address and/or provide errant telephone numbers, customers will not be able to receive order communications from CNC, as email and telephone are the only methods for CNC to communicate with customers.
Due to Covid-19 and related raw materials supply chain shortages, there are many Brands that cannot keep all their products in stock at all times, and many Brands are experiencing lengthy back orders.
This results in delays for CNC receiving the products CNC has ordered. For customer orders of such Brand back ordered products, CNC will ship to customers as soon as CNC has such products in CNC’s possession. IT MAY TAKE UP TO 30 DAYS TO COMPLETE SHIPPING OF YOUR SELECTED PRODUCT DUE TO BRANDS EXTENDED BACK-ORDER STATUSES. IF CNC DOES NOT SHIP AN ORDER WITHIN 30 DAYS, THE PAYMENT DATA BEING HELD IN A QUEUE WILL AUTOMATICALLY EXPIRE AND THE CUSTOMER'S PAYMENT METHOD WILL NOT BE PROCESSED.
CNC ADVISES ALL CUSTOMERS TO TRIPLE CHECK THEIR SPELLING FOR ALL THEIR DATA ENETERED WHEN SETTING UP THEIR ACCOUNT AND MAKING PAYMENTS FOR ORDERS.
LOST OR DAMAGED PACKAGES
When customers do receive a tracking number via email, but believe the expected delivery date has passed, please be aware packages are either still in transit and will be delivered; or the package is possibly lost by the shipper if the shipper's tracking number does not reveal the package was delivered.
If the customer feels they are experiencing any similar event, CNC expects the customer to contact CNC by email to request further assistance in the event the tracking info shows a package appears to be lost, or an incorrect address was data entered by the customer, causing the shipper to not deliver the package as expected.
CNC is not responsible for replacing orders, or for refunds for packages, which are stolen from customer’s mailboxes or other common customer locations at buildings which shippers deliver packages.
The customer understands that purchasing shipment insurance for package delivery only covers the customer when the package is lost or damaged by the shipper during shipping.
If the customer knows packages may be stolen from their delivery address, customers are advised to select an alternate shipping destination, such as their place of work, a PO Box, or other safe address destination.
WRONG PRODUCT(S) SHIPPED BY CNC TO CUSTOMER
CNC does not provide refunds for opened product containers. The customer is expected to have ordered the correct product(s) desired.
Upon the customer opening the shipped package, CNC advises the customer to compare the products' label(s) with the enclosed invoice when the product(s) are received.
In the rare case that CNC shipped the incorrect product, the customer is expected to not breach the product(s) safety seals and to not open the product container(s) prior to notifying CNC that CNC shipped the incorrect product. In this circumstance, CNC will provide a return shipping label for the return of the incorrect product which CNC mistakenly shipped to the customer.
ALL SALES ARE FINAL
Due to Covid-19 and pandemic related health concerns, like most other businesses, CNC adopted a new business policy where ALL SALES ARE FINAL after the products have begun the process of shipping to the customer. This policy protects YOU the customer.
Since the Covid-19 time period, CNC will not accept returns once products are shipped, unless CNC shipped the incorrect product(s) to the customer, as evidenced by comparing the item selected by the customer seen on the invoice, to the actual item shipped.
Once payment processing has been completed by CNC, any requests for refunds will be conditionally permitted solely based upon CNC's unilateral decision, whereby refunds will incur a 20% re-stocking fee charged to the customer for two credit card processing fees, shipping, and handling fees.
STORE CREDIT AND REFUNDS
CNC does not provide refunds unless CNC made a fulfillment mistake.
CNC will provide 100% store credit if the customer contacts CNC prior to CNC shipping the order when the customer desires to change the products ordered.
When the customer desires to cancel any order when CNC has not yet processed the payment for said order, and the order has not shipped, CNC is happy to void the payment data and cancel the order, resulting in no monetary exchange.
All customer inquiries should be in writing via the customer's account email messaging system, or direct email, where customers are expected to sign into their CNC account and use CNC's website messaging service to notice CNC that they wish to change their order.
CUSTOMERS SHOULD TRIPLE CHECK THAT PRODUCTS PLACED IN THE SHOPPING CART ARE ACCURATE FOR PRODUCT SELECTION BEFORE ENTERING PAYMENT DATA AND CHECKING OUT OF THE SHOPPING CART.
When customers mistakenly order the incorrect product(s) and/or product sizes and CNC does process the payment data and does ship such products, CNC will not provide any refunds, but will provide a conditional store credit after the customer has paid for the shipping costs to return the unopened item(s), minus a 20% processing fee.
Returns of unopened products are conditional, return requests must be in writing via email including a full explanation of the customers' incorrect product selection(s). CNC does not offer refunds for opened product containers after CNC inspects such product containers shipped back to CNC.
ORDERS FULFILLMENT
Order and Fulfillment updates are sent to the email address data entered and submitted to set up the customer's account. Misspelled email addresses cause purchase orders to not be delivered by email. Therefore, the customer will not receive an order invoice confirmation, nor receive shipping confirmation, nor receive a package tracking number due to incorrect data input by the purchaser/customer, unless all data typed into customer account data fields are spelled correctly.
Changes to orders must be made prior to the customer's order having generated a shipment confirmation & tracking number. If the customer has misspelled their email address which is the customers' account username, the customer understands they will not receive a shipping tracking number in a timely manner. If the Customer decides to cancel the order after shipment has commenced, the Customer agrees to pay for all shipping charges necessary for the ordered items to be returned to CNC.
Orders are shipped ASAP pending CNC's immediate inventory levels and/or Brand manufacturer inventory levels and Brands' back ordered product status. CNC highly recommends ordering 2 weeks or more in advance of wanting products shipped. Most orders should ship within 1-5 days AFTER CNC accepts payments but may be delayed 2 weeks or more pending Brands’ products availability.
The purchaser extends to CNC the reasonable time necessary to process and ship the order, which on rare occasions may take up to 1-2 weeks OR longer, when any products ordered are on a Brand manufacturer backorder status.
Customer accepts that delayed shipping and delivery times may be experienced by the shipping companies, USPS, FedEx, UPS, DHL and are due to weather, Covid-19 pandemic related, labor shortages, etc., and any other reasons they randomly experience. Shippers’ weather, "Covid-19", "pandemic", and/or labor shortages related shipping delays are not the responsibility of CNC, and are therefore not acceptable reasons for cancelling any orders. In these cases, no refunds are provided for delayed deliveries for shipments requested as overnight or any requested prioritized 2-3 day expedited delivery methods.
MISCELLANEOUS DETAILS
"Manual Verification Required” or "Pre-Fulfillment Pending Payment Review" order status messages emailed to the purchaser simply means CNC is reviewing the credit card payment data for fraud prevention and final payment approval. During this time, CNC has not received the customer’s payment, therefore, an order's "payment" is factually considered "pending" and not completed by the payment card bank until CNC accepts the payment. Therefore, the customer's payment card bank still retains a hold on the funds allocated to CNC, and CNC has thus NOT processed the payment. When CNC accepts payment, the order status will state "Awaiting Fulfillment" or “Shipped”.
Thank you for your order. CNC hopes you stay healthy and safe during this post "Corona Virus Covid-19" time. CNC wishes you the best of health and hope to provide to customers many more favorable shopping and fulfillment services to provide to customers the best health and wellness products found all on one website.
